About us
Our commitment to ensuring excellent service at each point of sale.
Attentive, authentic and sustainable catering is important to us. Choosing and promoting high-quality local products, for the best results throughout the entire supply chain: strengthening local economies, offering more taste and choice for consumers through typical local products, and more breathing space for the environment thanks to our short supply chains of zero-km products, made in an eco-sustainable way.
Training
Our philosophy is based on people. A team trained to assess and satisfy the needs and habits of a very diverse target group. Each member of our company grows in the knowledge that there is an even higher universal quality at the heart of their high specific competence: knowing how to listen to each individual person.
Data updated to December 2023
Coffees per week
(Exact number 204.062)
Pastries per week
(Exact number 78.522)
Sandwiches per week
(Exact number 28.852)
Customers in a year
(Exact number 18.536.796)
Certifications
UNI ISO 9001 Quality Management System.
UNI ISO 14001. Sistema di gestione Ambientale.
ISO 45001. Occupational health and safety management system.
UNI 22000 and UNI 10854. Food Safety Management Systems.
SA 8000. Responsabilità Sociale.
Social Report 2019 – SA8000
Social Report 2018 – SA8000
Social Report 2017 – SA8000
Social Report 2016 – SA8000
In case of SA8000 reports click here.
Data updated to December 2023
Quality for us is also sustainable design which means:
Attention to the customer – removal of architectural barriers (Law 13/89 and DM 236/89) – usability of space – choice of comfortable furniture – attention to distribution layout.
Attention to the worker-tailored furnishings according to the minimum requirements of workplaces (Legislative Decree 81/08 et seq.)-ergonomics-surfaces and materials in compliance with CAM and HACCP standards-study of operating routes-analysis of workstations.
Use of materials according to current fire regulations (Class 1 – fire retardant)
Attention to environmental quality – air sanitizing films – Ecolabel-certified breathable paints – use of “vertical flower beds” of stabilized greenery.
Attention to environmental comfort-targeted choice of colors and materials to be used-lighting study for the correct brightness of the rooms-attention to room acoustics with sound-absorbing materials-study of the distribution of elements and products within the administration space.
Technical quality through qualified professionals in the areas of design, safety, plant engineering.
Attention to service continuity by scheduling periodic maintenance and controlling the timing of work.
Ongoing communication with government agencies to facilitate internal operations and resolve issues.